Terms of Service
These Terms of Use were last updated on 15th February 2025.
These can and do change from time to time so please ensure that you read them before booking your Learning Programme. When you purchase a Learning Programme or Single AQA Unit Award you are agreeing to our Terms of Service . If you have any queries regarding our Terms of Service, please contact us via email at info@theresilientmindsinitiative.co.uk
The following Terms of Service will apply between you and The Resilient Minds Initiative, when you purchase a Learning Programme or Single AQA Unit Award or use the website. These terms do not affect your statutory rights.
The term provider refers to all materials, resources, websites, online and in-person training and programmes delivered by The Resilient Minds Initiative.
1. Terms
By accessing the Online Course or Website, you are agreeing to be bound by these Terms of Service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this Online Course or Website are protected by applicable copyright and trade mark law.
2. Provider User Licence
Permission is granted to temporarily download number of purchased copies of the materials (information or software) from the provider for non-commercial only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
• modify or copy the materials;
• share, copy or re-purpose the materials for your own commercial use or with others;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained in the provider’s materials;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or 'mirror' the materials on any other server;
• cause any of the material from the provider to be framed or embedded in another location of any kind;
• create derivative works from the content of the Website;
• use the Online Course or Website for commercial purposes;
This licence shall automatically terminate if you violate any of these restrictions and may be terminated by the provider at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
You agree not to directly or indirectly compete with the business of the provider during the period of enrolment in any trainings or programmes. Creating a competing product or service will serve as reason for automatic termination.
3. Disclaimer
The materials from the provider are provided 'as is'. The provider makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, the provider does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials from the provider or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall the provider or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials from the provider.
5. Revisions and Errata
The provider’s materials could include technical, typographical, or photographic errors. The provider does not warrant that any of the materials are accurate, complete, or current. The provider may make changes to the materials at any time without notice. The provider makes no commitment to update the materials.
6. Links
The provider has not reviewed all of the sites linked and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement. Use of any such linked material is at the user's own risk.
7. Site Terms of Use Modifications
The provider may revise these Terms and Conditions at any time without notice. By using the provider, you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
8. Governing Law
Any claim relating to the provider shall be governed by English law without regard to its conflict of law provisions.
9. Fees and Refunds for Training and Programmes
Fees are set forth on the Website. We reserve the right to change fees at any time.
All payments are non-refundable and you are responsible for full payment of the fees for a Learning Programme or Single AQA Unit Award regardless if you complete it. Refunds may be considered by the Directors at the own discretion.
The provider will endeavour to provide an alternative option, such as transferring to another cohort or programme where possible but this is not guaranteed.
In the instance of an organisation purchasing a course for an individual, access to a programme and its content will be for the individual and is not transferrable. If it is the case that an individual does not complete the course, the organisation does not have a right to access the course material. The provider will endeavour to provide an alternative option but this is not guaranteed.
10. Qualifications and Units through External Bodies
For qualifications and units through external bodies, such as AQA, the full payment must be settled before submission can be made, due to the the qualification fees involved.
Client(s) will only be put forward for certification when the following have been completed:
• Client(s) have participated in all the taught elements of the training
• Client(s) have successfully completed all necessary skills assessments and observations
• Client(s) have completed a Coursework portfolio for all units, to the required standard
• All Course fees have been paid in full
Client(s) will be given 12 months from the start date of the training Course in which to submit their final portfolio. Extensions will only be granted in exceptional circumstances and will need to be formally requested in writing.
11. Intellectual Property
All images, text, designs, graphics, page layout, icons, videos, logos, taglines, trademarks and service marks are owned by and are the property of the provider or the properly attributed party. It is a violation of UK law to use any of our intellectual property in whole or in part, and modification of any provider materials is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including seeking financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.
You may:
• Access the training or programmes for your individual use
• Download and/or print any materials for your individual use
• Use our trademarks and copyrighted materials with our prior written consent and proper credit and marking, namely, citing The Resilient Minds Initiative as the source of the materials
You may not:
• Re-sell or trade your access to the Course;
• Share the Course with anyone else who has not yet purchased it or opted to receive it;
• Reprint any portion of the materials, except as set forth above and for your own individual use;
• Republish any of the Course, in part or in whole;
• Distribute any of the materials contained in the Course or related materials and/or communications as your own;
• Reproduce and alter any part or whole of the Course for distribution as your own work;
• Claim ownership or use over any of our intellectual property without our prior written consent, which includes (but is not limited to): copyrights such as materials, worksheets, workbooks, lessons, videos and more; trademarks such as names, logos, tag-
• lines or other unique source identifiers; or trade dress including the look and feel of the Course (and its related communications and materials);
• Use our Course or any related materials and/or communications in an unlawful way or for any illegal or unlawful purpose(s).
Request for Permission to Use Content: If you wish to use, publish or refer to any of our content or related materials, you must do so by requesting permission prior to commencing use by emailing us at info@theresilientmindsinitiative.co.uk. Permission is not granted until you receive such permission in writing.
12. Digital Media
The provider encourages Client(s) to take photographic evidence and videos of their own experiences. The provider may share photos from the Course with other Clients and externally unless informed otherwise.
13. Client Conduct
Clients are expected to behave in a reasonable manner at all times and to comply with all reasonable instructions and leadership of the provider. The Client acknowledges that persons attending a programme are entitled to expect a high standard of conduct and regard to personal wellbeing on the part of all Clients, Staff and Instructors. This includes on all online or in-person activities.
For this reason, the Client accepts that the provider may, in its absolute discretion and without the need to give reason, arrange for a person who is deemed to be behaving unacceptably to be removed from an activity. Including: aggressive, bullying, offensive, threatening or harassing behaviour toward any representative of the provider or other client.
For the removal of any party under such circumstance, the provider shall not be liable for any losses as a result, and any costs incurred arising from the removal of said Client(s) will be payable by the Client upon demand.
14. Complaints
In the unlikely event that a Client has cause for complaint about a the provider, the complaint should be made to info@theresilientmindsinitiative.co.uk in order that corrective action can, if necessary, be taken.
If the complaint is about a member of provider team then please contact info@theresilientmindsinitiative.co.uk who will give information about the Complaints Procedure.
The Client will make every attempt to address any issues during their study or programme. However, should a complaint not be resolved at source a complaint should be made in writing via email at info@theresilientmindsinitiative.co.uk, within 28 days or this complaint will not be upheld.
18. Other Policies and Procedures
These terms and conditions are delivered alongside any policies and procedures available on request; info@theresilientmindsinitiative.co.uk.
The Resilient Minds Initiative uses an online platform called Odoo.
Please read these Terms of Service (collectively with our Privacy Policy fully and carefully before using www.theresilientmindsinitiative.co.uk (the “Site”) and the services, features, content or applications offered by Odoo. (“Odoo”, “we”, “us” or “our”) (together with the Site, the “Services”). These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Services.